# 3CX Features Comparison

Full 3CX feature comparison for AI, Pro and Basic.
Source: https://www.3cx.com/ordering/pricing/features/ (updated 28 August 2026).
Commercial licenses (Basic, Pro, AI) are sold by Zen Systems, a 3CX Titanium Partner.
Buy: https://licenses.zen.systems/order/new · Upgrade / renew: https://licenses.zen.systems/order/renew

| Feature | 3CX AI | 3CX PRO | 3CX BASIC |
| --- | --- | --- | --- |
| **License overview** | | | |
| Commercial licenses starting from | 8SC+ | 8SC+ | 8SC+ |
| **User features** | | | |
| Apps: Windows and Web Client, iOS, Android | Yes | Yes | Yes |
| BLF Busy Lamp Field | Yes | Yes | Yes |
| Headset integration | Yes | Yes | Yes |
| Phone directory | Yes | Yes | Yes |
| SIP phones | Yes | Yes | Yes |
| **Call handling features** | | | |
| Auto attendant | Yes | Yes | Yes |
| Boss-Secretary (non-AI version) | Yes | Yes | No |
| Call logging | Yes | Yes | Yes |
| Call parking / pickup | Yes | Yes | Yes |
| Call processing scripts | Yes | Yes | No |
| Inbuilt SBC for offsite phones | Yes | Yes | Yes |
| Integrated fax server | Yes | Yes | Yes |
| Intercom / paging / PA announcements | Yes | Yes | Yes |
| Multi-level IVR | Yes | Yes | Yes |
| Ring groups | Yes | Yes | Yes |
| SIP trunk choice | Yes | Yes | Yes |
| **System configuration features** | | | |
| Custom FQDN | Yes | Yes | No |
| Custom IP phone logo | Yes | No | No |
| 3CX SMTP | Yes | Yes | Yes |
| Custom SMTP server | Yes | Yes | Yes |
| Google Workspace / full integration | Yes | Yes | No |
| Google Workspace / user sync only | Yes | Yes | Yes |
| Microsoft 365 integration / full integration | Yes | Yes | No |
| Microsoft 365 integration / user sync only | Yes | Yes | Yes |
| VMware / Hyper-V / KVM | Yes | Yes | Yes |
| XAPI / Call API | Yes | No | No |
| **AI transcription features** | | | |
| Call summary | Yes | No | No |
| Call sentiment | Yes | No | No |
| Call recordings via Google or OpenAI | Yes | No | No |
| Call recordings via onboard server (16SC+) | Yes | No | No |
| Speaker diarization (for 3CX transcription only) | Yes | No | No |
| Voicemail transcription via Grok, Google or OpenAI | Yes | Yes | No |
| Voicemail transcription via onboard server | Yes | No | No |
| **AI agents** | | | |
| AI Boss-Secretary | Yes | No | No |
| AI Personal Assistant | Yes | No | No |
| AI Receptionist | Yes | No | No |
| **Call centre features** | | | |
| Barge in / listen in / whisper | Yes | Yes | No |
| Callback | Yes | Yes | No |
| Call Flow Designer | Yes | Yes | No |
| Call queues | Yes | Yes | No |
| Call recording | Yes | Yes | No |
| Call reports (basic) | Yes | Yes | Yes |
| Call reports (queue) | Yes | Yes | No |
| Connect remote offices (bridges) | Yes | Yes | No |
| CRM integration | Yes | Yes | No |
| Hot desking | Yes | Yes | No |
| Scheduled restore | Yes | No | No |
| Skill-based routing | Yes | No | No |
| SLA alerting | Yes | Yes | No |
| Start / stop call recording rights | Yes | No | No |
| Switchboard | Yes | Yes | No |
| Wallboard | Yes | Yes | No |
| **Video conferencing** | | | |
| 3CX Link | Yes | Yes | No |
| Onboard video conferencing MCU (16SC+) | Yes | No | No |
| Polls | Yes | Yes | No |
| PDF sharing | Yes | Yes | No |
| Remote assistance | Yes | Yes | No |
| Screen sharing | Yes | Yes | No |
| Maximum number of participants | 250 | 100 | No |
| **Live chat & messaging** | | | |
| 3CX Talk link | Yes | Yes | Yes |
| Chat reports | Yes | Yes | Yes |
| Live chat & WordPress | Yes | Yes | Yes |
| Facebook integration | Yes | Yes | No |
| SMS & MMS | Yes | Yes | Yes |
| WhatsApp integration | Yes | Yes | No |
| **Enterprise features reserved for 16SC+** | | | |
| 3CX onboard transcription server | Yes | No | No |
| Data connectors (PostgreSQL / Google BigQuery / Grafana) | Yes | Yes | No |
| Grafana reporting / Power BI | Yes | Yes | No |
| Inbuilt failover | Yes | No | No |
| Logging to a remote syslog | Yes | No | No |
| Multi-company / multi-tenant | Yes | Yes | Yes |
| Microsoft Teams Direct Routing integration | Yes | No | No |
| Onboard video conferencing MCU | Yes | No | No |
| Standby license | Yes | No | No |
| **Hotels** | | | |
| Hotel PBX (self-managed only) | Yes | Yes | Yes |
| Hotel module | Yes | Yes | Yes |
| PMS integrations (16SC+) | Yes | Yes | Yes |

## Which edition should I buy?

- **3CX AI** — Everything in Pro, plus AI Receptionist, transcription, sentiment, failover and 16SC+ enterprise features. Buy: https://licenses.zen.systems/order/new?edition=Enterprise&sc=8
- **3CX PRO** — Recording, queues, CRM / Microsoft 365 / Google Workspace integration, video conferencing and live chat. Buy: https://licenses.zen.systems/order/new?edition=Professional&sc=8
- **3CX BASIC** — Apps, SIP phones, auto attendant, IVR, ring groups and multi-tenant — the core business phone system. Buy: https://licenses.zen.systems/order/new?edition=Basic&sc=8

## FAQ

### What is the difference between 3CX AI, Pro and Basic?
3CX Basic is the essential business PBX: apps, SIP phones, auto attendant, IVR and ring groups. 3CX Pro adds call-centre tools such as recording, queues, CRM integration, video conferencing and live chat. 3CX AI (the current name for the Enterprise edition) includes everything in Pro plus AI Receptionist, AI Personal Assistant, call transcription, sentiment analysis, speaker diarization, XAPI, failover and other 16SC+ enterprise features.

### Which 3CX edition do I need?
Choose Basic if you need a reliable phone system without call recording or queues. Choose Pro if you need recording, reporting, CRM or Microsoft 365 / Google Workspace integration. Choose AI if you want AI agents, transcription, sentiment, Teams Direct Routing, inbuilt failover or other enterprise capabilities. You can also use our free 2-minute license wizard for a personalised recommendation.

### Can I upgrade from 3CX Basic or Pro to a higher edition?
Yes. Any existing 3CX license can be upgraded to a higher edition or more simultaneous calls. Enter your license key on the renew / upgrade page for a live Titanium-partner quote. Your key stays the same and the phone system is not interrupted.

### Does 3CX AI include all Pro and Basic features?
Yes. 3CX AI is the top commercial edition and includes the Pro and Basic feature sets, plus AI agents, transcription options, custom IP phone logo, XAPI, scheduled restore, skill-based routing, onboard video MCU, inbuilt failover, Microsoft Teams Direct Routing and standby licensing.

### Is this 3CX feature comparison official?
The matrix matches 3CX’s published Full Feature List (last updated 28 August 2026). Zen Systems is a 3CX Titanium Partner and sells the commercial AI, Pro and Basic licenses shown in the table.

### How quickly can I buy or upgrade a 3CX license?
New commercial licenses can be purchased online with card checkout in about 60 seconds, or you can request a VAT invoice. Upgrades and renewals use your existing license key — look it up on the renew page for an instant price.